Legal Stuff - Terms and Conditions

last modified : 27/01/2015

By continuing to use - you are agreeing to our terms of policy.

Terms and conditions of use

This website (the “site”) is provided by Create Data Systems Limited (“the provider”). Use of the site is governed by these terms and conditions (together with the documents referred to on it) (“Terms and Conditions”).

Please read them now. By using the site you indicate that you accept the Terms and Conditions and that you agree to abide by them. If you are not willing to accept these Terms and Conditions you may not use the site.


Access to the site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the site without notice.

From time to time, we may restrict access to some parts of the site, or the entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.


The site and its contents are for general information only and are provided “as is”. We make no warranties, representations or undertakings about:

  • - any of the content of the site (including, without limitation, as to the quality, accuracy, completeness or fitness for any particular purpose of such content); or
  • - any content of any other third party website referred to or accessed by hypertext link through the site.

We make no guarantees that the site is free from so called computer viruses. User are responsible for their own anti protection and it is recommended that users always virus scan files / applications that are sourced from this site or any third party hyperlinks.


Links to third party websites are for your convenience only. Such websites are operated and controlled by third parties and their inclusion does not imply any endorsement or approval by the provider of the materials on such websites.


The provider accepts no liability for any claims, penalties, loss or expenses arising from: any reliance placed on the content of the site; the use or inability to use the site; the downloading of any materials from the site; or any unauthorised access to or alteration to the site. This clause shall not exclude liability for death or personal injury caused by the negligence of the provider.


The content of the site (including, but not limited to all text and artwork) is protected by copyright. The copyright is owned by the provider or is otherwise licensed from a third party for use by the provider.

You may view or download any part of the site for private purposes, but you are not permitted, without our permission, to:

  • - store the site, or any part of the site, for any other purpose;
  • - print copies of the site, or any part of the site, for any other purpose;
  • - reproduce, copy or transmit the site, or any part of the site, in any way, for any other purpose or in any other medium.

All other rights which are not specifically granted are reserved.

Privacy Policy

Please read our Privacy Policy for details of how we use information about you.

Publishing through the Site

This site is for the explicit use of and it's owners - Create Data Systems Limited. There publishing of content other than content prepared by Create Data Systems Limited is permitted.

Uploading material to the Site

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the site shall be considered non-confidential and non-proprietary, subject to any other terms and conditions relating to publishing through the site which are agreed with the provider. We shall have no obligations with respect to such material and we shall have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the site constitutes a violation of their intellectual property rights, or of their right to privacy.

You are prohibited from posting or transmitting to or from the site any material:

  • - that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
  • - for which you have not obtained all necessary licences and/or approvals; or
  • - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  • - which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the site (including, without limitation, by hacking).

We have the right to remove any material or posting you make on the site if, in our opinion, such material does not comply with the provisions set out above or for any other reason whatsoever. In addition, we shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the provisions set out above.


The provider reserves the right to amend or replace the Terms and Conditions at any time. If we make any substantial changes we will notify you by posting a prominent notice on the site.


The Terms and Conditions shall be governed by and construed in accordance with the Laws of England and Wales and any disputes that may arise will be subject to the jurisdiction of the England & Wales.


For all enquiries please contact the Create Data Systems Limited Web Editor. Thank you for visiting the site.
last modified : 27/01/2015


1 Definitions and Interpretation

(1) In these terms and conditions:

  • "Agreement" Means this agreement including the Schedule
  • "Business Hours" Means the hours of 09.00 to 17.30 Monday to Friday excluding public holidays unless otherwise agreed in the Schedule
  • "Charge" Means the amount specified in the schedule as such
  • "Customer" Means the party to whom CDS LTD has agreed to provide the Service including its employees and agents
  • "Equipment" Means the equipment listed in the Schedule
  • "CDS LTD" Means Create Data Systems Limited - legal owner of Salon Precision brand and Products,
  • "Force Majeure" Means act of God, war, riots, insurrection, governmental regulations, legal restrictions, embargoes, strikes, labour disputes, fire, floods, tempest, acts or omissions of other persons or any other cause or event outside of the control of CDS LTD howsoever caused or arising
  • "Installation Address" Means the address so described in the Schedule
  • "Response Period" Means the period so described in the Schedule
  • "Schedule" Means the schedule specifying the level of Service and other details relating to the Agreement
  • "Service" Means the Service to be supplied by CDS LTD to the Customer as described in the Schedule

(2) In these terms and conditions:

  • (a) words denoting the singular include the plural and vice versa;
  • (b) words denoting persons include natural persons bodies corporate unincorporated associations and partnerships;
  • (c) reference to any statute or statutory provision includes amending legislation;
  • (d) headings are inserted for convenience only and shall not affect the construction or interpretation of this Agreement

2 Agreement

(1) CDS LTD agrees to provide the Service to the Customer subject to these terms and conditions
(2) The Service shall commence on the date specified in the Schedule and shall continue subject to the provisions for early termination for a minimum period of eighteen months

3 Acceptance of Order

(1) The Customer’s order shall only be accepted by CDS LTD upon the service by CDS LTD of a written notice of acceptance signed by a director of CDS LTD or upon the commencement of the provision of the Service by CDS LTD
(2) CDS LTD reserves the right to refuse the Customer’s order
(3) Any quotations/proposals provided by CDS LTD are invitations to tender only and are not binding unless confirmed by CDS LTD in a notice of acceptance of the Customer’s order

4 Service

(1) Faults with the Equipment must be reported to CDS LTD by the Customer during Business Hours to the service centre of CDS LTD on the Service telephone number as notified to the Customer or such other telephone number as is notified to the Customer by CDS LTD
(2) CDS LTD shall during Business Hours respond to the fault within the Response Period following the report of the fault by the Customer The Customer shall upon reporting an Equipment fault provide magnetic media or other consumable which does not meet with CDS LTD specifications or which is defective

5 Force Majeure

(1) In the event of circumstances amounting to Force Majeure the obligations of CDS LTD shall be suspended for so long as such circumstances render performance impossible and the time for performance by CDS LTD shall be extended by a period equal to the duration of those circumstances
(2) CDS LTD shall not be liable to the Customer by reason of any delay in performance or non-performance of any of its obligations under this Agreement by reason of Force Majeure

6 Faulty Goods and Defects

Where any materials or goods supplied by a third party are faulty the liability of CDS LTD in respect of such faults will be limited to such amount (if any) as it may be able to recover from the third party

7 Terms of Payment

(1) Payment of the Charge must be made by the Customer within 28 days of the date of the invoice issued in respect thereof or within seven days from the commencement of the provision of the Service to the Customer whichever is the earlier without any discount deduction set off or rebate on any grounds
(2) The Charge includes all labour and replacement parts save as provided to the contrary under this Agreement
(3) Should the Customer fail to make payment as required by this Agreement or any other Agreement between the Customer and CDS LTD, CDS LTD may (without prejudice to its other rights) suspend the Service until such sum is received by CDS LTD and the Customer shall remain liable for any of the Charge relating to any period of suspension
(4) Where CDS LTD is unable to provide the Service or suspends the Service as a result of the Customer’s default, all time expenditure and material costs will be charged to the Customer at the current charging rate of CDS LTD from time to time in force
(5) CDS LTD reserves the right to charge interest on any sums due from the Customer to CDS LTD at the rate of five percent per annum over the base rate of the National Westminster Bank Plc from time to time in force from the due date until the date of actual payment

8 Charge Variation

(1) CDS LTD may from time to time vary modify or amend:

  • (a) the Charge by giving three months notice in writing to the Customer such variation to take effect not before the first anniversary of the date of this Agreement. CDS LTD agrees not to increase the Charge by more than 15%
  • (b) the terms of this Agreement where considered necessary by CDS LTD for the effective and/or efficient provision of the Service or where required by any competent authority

9 Termination

(1) This Agreement shall commence on the Start Date and shall continue until terminated by one party giving not less than three months notice in writing to the other party with such notice period not to expire until the 18th month following the Start Date to occur not less than 3 months after the giving of such notice.
(2) CDS LTD and the Customer may terminate this Agreement immediately if:

  • (a) the other party is subject to a bankruptcy order (or are sequestrated in Scotland or adjudicated bankrupt in Northern Ireland) or becomes insolvent or makes any arrangement with or for the benefit of creditors of (if a partnership) ceases trading or is dissolved or (if a company) ceases trading or goes into compulsory or voluntary liquidation or a receiver administrative receiver or liquidator is appointed over its assets or is subject to an administration order;
  • (b) it is discovered that the Customer has provided information to CDS LTD which is false or misleading;
  • (c) CDS LTD or the Customer is in breach of any provision of this Agreement and (where such breach is remediable) fails to remedy that breach within fourteen days of a written notice from either party specifying the breach; CDS LTD or the Customer is in breach of any of its obligations under any other agreement between both parties

10 Work not included in the Service

(1) The following are excluded from the Service and are not included in the Charge:

  • (a) work undertaken outside Business Hours and/or telephone support not expressly agreed
  • (b) equipment not listed in the Schedule including material components concealed in the Equipment but which are not listed in the Schedule
  • (c) application software or network/system operating firmware/software which does not form part of a CDS LTD On-Site Network support
  • (d) accidental or deliberate damage misuse negligence or failure to observe the operating instructions of the manufacturer or the recommendations of CDS LTD
  • (e) damage caused by physical or electrical stress or non normal use including damage to hard disks caused by the use of storage media not approved by CDS LTD
  • (f) use of destructive or faulty software
  • (g) causes arising from connections with equipment external to the Equipment or electrical work external to the Equipment
  • (h) causes arising from the Customer moving altering or adjusting the Equipment
  • (i) damage caused by any computer virus or by any similar invasive or subversive software
  • (j) relocation of the Equipment by the Customer or by CDS LTD upon the request of the Customer from the Installation Address
  • (k) supply of consumable items or accessories, OPC belts, laser drums, plasma portable screens and print heads
  • (l) rental charges for replacement Equipment
  • (m) replacement and magnetic media or selenium drum (except fixed and Winchester disks)
(2) Where CDS LTD provides Service for Equipment which has not been the subject of a maintenance agreement from when the Equipment was new or has been maintained other than by CDS LTD the Equipment will be inspected and where remedial maintenance is required the costs shall be charged for at CDS LTD's charging rate from time to time in force
(3) CDS LTD may undertake any work required which in its opinion falls within the above exclusions at it's sole discretion and the Customer shall be charged for the work in accordance with CDS LTD’s charging rate from time to time in force and CDS LTD shall have the right to make an appropriate adjustment to the Response Period

11 Customer’s Responsibilities

(1) The Customer at its own expense will care for and operate the Equipment in accordance with the manufacturers specifications and instructions and the directions of CDS LTD and will only use it for the purpose for which it was designed
(2) The Customer shall not alter attach anything to repair or adjust the Equipment or any part thereof without the prior written consent of CDS LTD other than to attach the terminals to use and allocate the serial port and cabling as required
(3) The Customer shall house the Equipment in suitable premises and under suitable conditions and will follow such directions on these matters as CDS LTD gives from time to time
(4) The Customer shall not use on the equipment any stationery magnetic media or other consumable which does not meet with CDS LTD specifications or which is defective
(5) The Customer shall ensure that:

  • (a) the Equipment is operated in a skilful and proper manner by persons who are trained to a competent standard
  • (b) no part of the Equipment is subjected to unusual physical or electrical stress accident neglect misuse or other damage
(6) The Customer shall provide full free timely and safe access to CDS LTD in order to provide the Service and the Customer shall protect the health and safety of CDS LTD while its personnel are at the Equipment location address

The Customer agrees to indemnify CDS LTD against any damages losses costs claims or expenses incurred by CDS LTD in respect of any claim brought against CDS LTD by any third party arising from any breach by the Customer of the terms of this Agreement or any act or omission of the Customer or its employees or agents

12 Liability

(1) Neither party excludes its liability for negligence causing death or personal injury (2) Neither party shall have any liability to the other in respect of this Agreement whether in contract tort or otherwise howsoever arising:

  • (a) for any loss of revenue business contract anticipated savings or profits or;
  • (b) any indirect special or consequential loss
(3) CDS LTD shall have no liability for destruction of or damage to the Customer's data. The Customer agrees to keep a copy of all data access to which shall be denied to CDS LTD its, employees and agents
(4) Without prejudice to the foregoing terms and conditions the liability (if any) of CDS LTD to the Customer or any other person shall not exceed the Charge

13 Obsolete Parts

Where an itemised part of the Equipment becomes obsolete or if in the opinion of CDS LTD the cost of repair of the Equipment or itemised part of the Equipment is in excess of sixty-five percent of the cost to CDS LTD of replacing the Equipment or the cost of replacing an itemised part of the Equipment CDS LTD shall not be obliged to supply the service and shall have the right to refund to the Customer the Charge or a proportional part of the Charge and CDS LTD shall have no further liability or obligation to the Customer in connection therewith

14 Entire Agreement

(1) Each party acknowledges that in entering into this Agreement it does not do so on the basis of or rely on any representation warranty or other provision except as expressly provided in this Agreement and accordingly all conditions warranties or other terms implied by statute or common law are hereby excluded to the fullest extent permitted by law
(2) All descriptions and other information contained in sales literature, advertisements and estimates may include information received from the suppliers and agents of CDS LTD and CDS LTD cannot be held responsible for any inaccuracy in such information passed on in good faith

15 Intellectual Property

The Customer hereby acknowledges that CDS LTD has not been party to the preparation, specification or selection of any third party software used on the Equipment and the Customer is responsible for ensuring that the software complies with all specifications and such specifications are suited to the Customers intended purpose. It is the responsibility of the Customer to ensure that the terms of any licence required to operate the software are satisfactory to it.

In the case of Software development services, CDS LTD reserve all Intellectual Property rights in accordance with UK and International law. Any Software & Information Systems developed on behalf of the customer during the contract term is subject to licence agreement between CDS LTD and it’s customer and may only be distributed within accepted terms of the license.

16 Macintosh Software Emulator Disclaimer

Emulation Software is to be used at your own personal discretion – we do not advise or misadvise the use of such software.

Salon Precision and its owner/staff members/sponsors cannot be held liable or provide support for your use of a software emulator for the use of Salon Precision. Any and all damages done to your computer is entirely your responsibility, we cannot be held liable for it.

last modified : 07/05/2015

By continuing to use - you are agreeing to our terms of policy.

Privacy policy

The information we collect about you, our security agreement and your rights.

Create Data Systems Limited is committed to preserving your privacy. Please read the following privacy policy to understand how we use and protect the information obtained from those visiting and using any website owned by Create Data Systems and its Domains & Subdomains.

By using the facilities of our online Account Control Panel or Storage Area's you consent to the collection, retention and use of your personal information in accordance with the terms of this policy.

Information we collect

  • - Personal details (such as your name, contact details and email address) which you provide by registering with us or submitting an enquiry via the website.
  • - Your responses to surveys which we ask you to complete for research purposes.
  • - How you use the website and any other information you post, email or otherwise send to us.

Payment privacy

"We do not store credit card details nor do we share customer details with any 3rd parties"


Our website uses cookies to distinguish you from other users of the website. A cookie is a small file of letters and numbers that is stored on your device.

The cookies set may obtain information about you, your computer, your use of our website and your general internet usage.

IP addresses

We may collect information where available about your IP address, operating system and browser type. This is data about users' browsing actions and patterns. It is used to inform improvements to the website, for system administration, and to report aggregate information to third parties.


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal or other data transmitted to our website. Any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Your rights

You have the right to ask for a copy of the information held by us in our records in return for which we charge a small fee of £10.00.

If any information held by us is incorrect, you have the right to ask for this to be corrected and updated. Please help us keep our records updated by informing us of any changes to your email address and other contact details.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right at any time by contacting the Records Management Section.

Third party websites

The website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these third party websites.

Changes to our privacy policy

We may amend this policy from time to time. If we make any substantial changes we will notify you by posting a prominent notice on the website.

Make an enquiry

If you have any queries concerning the information we hold about you or this privacy policy, or any questions on our use of your information then please contact Create Data Systems.

last modified : 14/04/2015

By purchasing from Salon Precision & Create Data Systems - you are agreeing to our Payment and Delivery policy.

1 Payment

We accept credit card, bacs, paypal, and cheque upon agreement of credit terms and contract acceptance for support.

Paper and electronic invoices are given upon payment. Where the product is a support contract - invoices are presented monthly in advance and subject to credit terms agreed in the contract.

Payments must be made in full and fully cleared before your items are dispatched where product purchase is for Software or Hardware.

All units purchased on Friday will be not be dispatched till the following Monday, Except for digital products which will be made upon purchase.

2 Subscriptions / Contracts

Costs for Hardware Leasing, Starter, Premium, Premium Plus Packages charged monthly in advance or in accordance with agreed contracts will be deducted from your account in which you will be invoiced electronically or by paper, unless otherwise cancelled. Pricing will not be increased within first year of contract, there after we reserve the right to review contract charges annually - any increases will not exceed 15%. If you would like to cancel, you must read details of your contract length depending on subscription type and hardware leasing. For further information or questions regarding your subscription or products - please do not hesitate to contact us at, we will endeavour to contact you as soon as possible and resolve any issues you may have.

3 Delivery

(i) Digital Products

Upon receipt of authorised payment and payment clearance confirmation - customers will recieve an email containing license details and login details to access their online Control Panel. The software download link can be accessed from the Control Panel.

(ii) EPOS / Computer Equipment (Hardware)

Equipment components or complete packages are dispatched within 7 days of confirmation on cleared payments.

Installation and Setup can be completed by our support tram, subject to agreement on purchase. Please refer to the support team prior to purchase by calling the contact number provided on this site.

last modified : 14/04/2015

1 Cancellation Policy

Create Data Systems Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
  • Cancellation is subject to your individual Contract / Subscription agreement with Create Data Systems Limited - this includes Web Services, Marketing Services, Software Application, Starter Packages, Premium Packages, Premium-Plus Packages and Hardware Leasing. Please review your individual contract details for further information. If you have any questions please do not hesitate to call us on 203 750 0338.

2 Refund Policy

When you buy our Equipment / Software Application or Support Services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will issue a full refund. We develop and sell software that we use ourselves every day and have hundreds of satisfied customers nationwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us by phone on 0203 750 0338 with the reason why you are requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.